Refund policy

Return & Refund Policy

Last Updated: 14 August 2026

At The Box Affair, we carefully pack every gift with love and attention. Since many of our products are personalized, curated, and packed specifically for each order, we have a limited return and refund policy.

1. Returns

We generally do not accept returns or exchanges for products that are delivered correctly and without damage.

Returns will only be considered in the following situations:

  • You received a damaged product.

  • You received a wrong product or gift box.

  • An item is missing from your order.

  • The product received has a manufacturing defect.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete:

  1. Contact us within 48 hours of delivery.

  2. Send us clear photographs and/or an unboxing video showing the condition of the package and product.

  3. Our team will review your request.

  4. If approved, we may offer a replacement, missing-item shipment, or refund, depending on the situation.

For damaged packages, please keep the original packaging until your complaint has been resolved.

3. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video helps us verify any damage, missing items, or incorrect products and may be required when processing a claim.

4. Non-Returnable Products

The following products are generally non-returnable:

  • Personalized or customized gift boxes

  • Products made or packed specifically according to your order

  • Gift hampers and curated gift boxes

  • Opened beauty or personal-care products

  • Used or damaged products caused after delivery

  • Products returned without their original packaging

5. Refunds

If your refund is approved, the refund amount will be processed after verification.

Refunds may be issued to the original payment method used for the order. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Shipping or delivery charges may not be refundable unless the issue occurred due to an error on our part.

6. Cancellation

Orders can be cancelled only if the order has not yet been processed, customized, packed, or dispatched.

Once an order has entered processing or has been dispatched, cancellation may not be possible.

7. Wrong Address / Failed Delivery

Customers are responsible for providing the correct name, phone number, and delivery address.

If an order is returned because of an incorrect address, incomplete address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-delivery.

8. How to Request a Return or Refund

To raise a return or refund request, please contact us with:

  • Order number

  • Customer name

  • Registered phone number

  • Reason for the request

  • Clear photographs/video of the product and packaging

Our team will review the request and respond as soon as possible.

9. Important Note

The Box Affair reserves the right to reject a return or refund request if the product does not meet the conditions mentioned in this policy or if the issue appears to have occurred after delivery due to misuse, handling, or damage caused by the customer.

We always aim to resolve genuine issues fairly and ensure that your gifting experience with The Box Affair remains special.

THE BOX AFFAIR
Celebrate. Gift. Memories.