Privacy policy

Privacy Policy

Last Updated: 14 August 2026

At The Box Affair, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and product details

  • Payment-related information

  • Personalized information provided for customized gifts

  • Information you provide when contacting customer support

We may also automatically collect limited information such as your IP address, browser type, device information, and website activity for security and analytics purposes.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm and communicate about your orders

  • Provide customer support

  • Process payments and refunds

  • Create and deliver personalized products

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Send promotional offers or updates when you have agreed to receive them

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways. The Box Affair does not intentionally store your complete debit card, credit card, UPI, or banking credentials.

Payment information is handled by the applicable payment service provider according to its own privacy and security policies.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors

  • Delivery and courier partners

  • Website and hosting providers

  • Technology and analytics providers

  • Customer-support services

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or government authorities.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant functionality.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you provide your contact information and consent to receive marketing communications, we may send information about new products, offers, collections, and promotions.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet applicable legal or regulatory requirements

When information is no longer required, we may securely delete or anonymize it.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the contact details provided on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact The Box Affair through the contact details provided on our website.

THE BOX AFFAIR
Celebrate. Gift. Memories.